Application Support Engineer

Job Responsibilities:

• Provide daily operation and maintenance support for business applications.
• Handle user incidents, service requests, and technical inquiries.
• Conduct problem analysis and coordinate issue resolution with development teams.
• Maintain documentation for configuration, troubleshooting guides, and knowledge base.
• Monitor system availability and performance and ensure business continuity.

Job Requirements:

• Bachelor’s Degree in Information Management / Computer Science or related.
• 1 to 3 years of experience in application support / system maintenance.
• Basic knowledge in Java, SQL, Oracle, and database management.
• Familiar with incident / change / problem management process.
• Strong communication and team collaboration skills.
• English is required; Mandarin is a plus.