Service Manager / Project Manager

Requirements:

• Fluency in Mandarin is required for liaising with and managing stakeholders based in China.
• Minimum 7 years of business and IT service/project experience.
• Minimum 5 years of experience in leading full cycle of IT Operations.
• Minimum 5 years of experience in leading virtual/dispersed and multinational teams in IT Operations.
• Minimum 3 years of experience in collaboration and management of multiple and multinational
  stakeholders.
• Bachelor’s/Master’s degree in Computer Science, Information Technology, Business or related field.
• Experience in successfully applying Scrum or other Agile/Lean principles, methods and tools in IT projects (Scrum/Agile/Lean certificate is preferred).
• Advanced knowledge of ITIL processes and Agile methodologies, with good understanding of best practices in IT service delivery market (ITIL4 certification is a big plus)
• Advanced knowledge of Service Management tools, preferably ServiceNow and Jira.
• Good knowledge of Project Management methodology (PMP or Prince2 Practitioner certification is a big plus)
• Excellent written and verbal communication skills, interpersonal skills, and persuasion skills to cooperate inside a global organization.
• Knowledge of Google Suite, Trello and Tableau/SAP BO.
• Possesses the following competency:
  ✓ Sense of accountability for the assigned service areas
  ✓ Adaptable to changing conditions and requirements
  ✓ Proactive and service delivery focused mind
  ✓ Ability to operate independently based on the agreed strategy and tactic
  ✓ Skills to envisage possible problems, determine and implement solutions
• Readiness to travel depending on service needs.
• Flexibility to work in non-European time zones depending on service needs.