UBW Application Support (L2/L3)

Role Overview

We are looking for an experienced UBW (Unit4 Business World) Application Support – L2/L3 professional to support finance and billing modules.

This role focuses on BAU application support, incident/problem resolution, and close collaboration with business users and vendors in a hybrid working setup.

Key Responsibilities

• Provide L2/L3 application support for Unit4 Business World (formerly Agresso), primarily covering Finance & Billing modules
• Handle incident management, root cause analysis, and issue resolution within SLA
• Support month-end, year-end closing activities and finance operational processes
• Perform system monitoring, troubleshooting, and performance tuning
• Work with business users to analyze issues, provide fixes, and propose improvements
• Coordinate with vendors, global IT teams, and stakeholders for escalations and enhancements
• Support change requests, testing, deployments, and documentation
• Ensure system stability, data integrity, and compliance with internal controls

Required Skills & Experience

• Strong hands-on experience supporting Unit4 Business World (UBW / Agresso)
• Solid understanding of Finance & Billing processes (GL, AP, AR, invoicing, etc.)
• Experience operating at L2/L3 support level
• Good knowledge of incident, problem, and change management processes
• Ability to work independently and manage multiple priorities
• Strong communication skills to engage both technical and non-technical stakeholders

Additional Requirements

• Senior-level exposure (typically 5+ years in application support roles)
• Able to start within 1 month / ASAP
• Open to hybrid working (3 days office, 2 days WFH

Work Arrangement

Contract Duration: 12 months

Location: Hybrid – Ilham Tower, KL

Working Hours: 9:00 AM – 6:00 PM