Salesforce Consultant PQR

Job description

Salesforce Consultant (PQR)

Country: Klang Valley, Malaysia

Roles and Responsibilities

  • To lead and participate in project meetings and issue escalation
  • To prompt preparation of Project Documentation and reporting of Project progress
  • To create a detailed project scope document for the customer, which includes both estimates for the tasks that will be completed and the project schedule
  • To conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
  • To plan and assist the team in drafting statements of work to include estimation of effort/cost
  • To create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering
  • To serve and to support the Product Owner and developers in their quest to accomplish tasks to delight customers
  • To provide technical support for new projects, enhancements, and bug fixes related to solutions being delivered
  • To provide troubleshooting and root cause analysis of production related incidents in accordance to the needs
  • To analyze business processes to identify inefficiencies and critical metrics

Skills and Requirements

  • Bachelor’s degree or equivalent in Computer Science, or related field
  • More than 6 years of experience in Project Management, Business Analysis is needed
  • Sound knowledge and/or certification on Project Management and different Project Management styles like Waterfall, Agile, Scrum etc.
  • Able to manage or lead multiple large projects with advanced organizational skills.
  • Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization
  • Experienced in implementing projects with Agile methodology
  • Understanding and implementing various integrations to Dynamic CRM
  • Experienced in working the XRM (MS CRM 2011, 2013, 2015) and D365 implementation project
  • Proficient in coordinating with Development, Testing and Release Management Teams
  • Ability to manage or to lead multiple large projects with advanced organizational skills
  • Excellent communication skills, with a strong focus on helping to create cohesive, collaborative and productive virtual teams
  • Outstanding problem-solving skills and analytical skills to solve any technical issues met


Job Type: Permanent

Salary: RM8,000.00 – RM12,000.00 per month


  • Opportunities for promotion
  • Professional development


  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)


  • Bachelor’s (Preferred)
Job Type: Contract
Job Location: Kuala Lumpur
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