Service Manager / Project Manager


  • Fluency in Mandarin is required for liaising with and managing stakeholders based in China.
  • Minimum 7 years of business and IT service/project experience.
  • Minimum 5 years of experience in leading full cycle of IT Operations.
  • Minimum 5 years of experience in leading virtual/dispersed and multinational teams in IT Operations.
  • Minimum 3 years of experience in collaboration and management of multiple and multinational
  • Bachelor’s/Master’s degree in Computer Science, Information Technology, Business or related field.
  • Experience in successfully applying Scrum or other Agile/Lean principles, methods and tools in IT projects (Scrum/Agile/Lean certificate is preferred).
  • Advanced knowledge of ITIL processes and Agile methodologies, with good understanding of best practices in IT service delivery market (ITIL4 certification is a big plus)
  • Advanced knowledge of Service Management tools, preferably ServiceNow and Jira.
  • Good knowledge of Project Management methodology (PMP or Prince2 Practitioner certification is a big plus)
  • Excellent written and verbal communication skills, interpersonal skills, and persuasion skills to cooperate inside a global organization.
  • Knowledge of Google Suite, Trello and Tableau/SAP BO.
  • Possesses the following competency:
    ✓ Sense of accountability for the assigned service areas
    ✓ Adaptable to changing conditions and requirements
    ✓ Proactive and service delivery focused mind
    ✓ Ability to operate independently based on the agreed strategy and tactic
    ✓ Skills to envisage possible problems, determine and implement solutions
  • Readiness to travel depending on service needs.
  • Flexibility to work in non-European time zones depending on service needs.
Job Type: Contract (12 Months)
Job Location: Puchong Jaya

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